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Quiet Commitment: How Organizations Are Upholding DEI Values in the Worst of Times
For more than 400 years, systemic racism has played a role in holding back American society. Now, the very effort to come to terms with...
May 30, 20253 min read


What Many Organizations Get Wrong When a Crisis Hits
At Louis Karno & Company, we’ve seen it all: organizations frozen in indecision, others reacting impulsively, and some refusing to...
May 22, 20253 min read


When Freedom Changes Flags: A Family Story of Portugal, America, and the March of Time
My father left Portugal in 1966 , a young man escaping a country that no longer felt like his own. He had been born into a strange...
May 13, 20254 min read


Five Rules for Nonprofits to Communicate in a World Turned Upside Down
Things can change fast—faster than we ever expected. In this rapidly shifting world, nonprofits often find themselves caught off guard by...
May 6, 20252 min read


Limits of AI: Lessons from Star Trek's "The Ultimate Computer" for Communicators
Worried that AI is coming for your job? Don't want to be a Dunsel - something that is useless, superfluous, or unnecessary? A human who...
Apr 29, 20253 min read


The Costs of an Aging Website: Why You Can’t Afford to Let It Get Any Older
Love that old site? It may not be loving you back. .. In today’s digital-first world , your website is often the first impression folks...
Apr 15, 20253 min read


Southwest Airlines Is Losing Its Soul—And Its Competitive Marketing Edge
For decades, Southwest Airlines was the quirky, customer-friendly carrier that rewrote the rules of air travel . It won over millions of...
Apr 3, 20253 min read


Summer of Canadian Discontent: How Tourism Boycotts Will Impact New Hampshire
This summer may not see the usual Canadian crowds lining up for lobster rolls or strolling through Portsmouth streets, catching some...
Mar 28, 20252 min read


O Canada: The Courage of a Friend Betrayed
I write this from Canada , our neighbor to the north. Over the past six years, I have spent a great deal of time here , both for work and...
Mar 19, 20253 min read


Communicating in the Most Difficult of Times
We can get through this For nonprofits, service organizations, and those working to help others, these are some of the hardest times we...
Mar 13, 20253 min read


Hate Isn’t Innate: How Communication Can Help Unlearn Prejudice
Hate isn’t something we’re born with. It’s something we learn. From the earliest stages of life, we come into the world without biases,...
Mar 8, 20252 min read


A Dark Side of Tourism: How Overcrowding Threatens Portugal's Future
As a kid, I was captivated by Arch Oboler's radio play " The Laughing Man " a masterful example of radio horror that delves into...
Feb 26, 20254 min read


Bridging Divides: A Workshop for Meaningful Connection Across Differences
In today’s world, polarization and outrage dominate the discourse, leaving individuals and organizations struggling to navigate difficult...
Feb 6, 20252 min read


Why We Tune Out the News and What It Means for Society
For many, the news has become a source of anxiety, frustration, or even outright fear. It’s no surprise, then, that more and more people...
Jan 28, 20253 min read


3 ways the "New America" will impact international travel
As Americans have re-elected Donald Trump, it’s important to assess how this development may affect Europe and its tourism industry. Here...
Jan 14, 20251 min read


It is time to talk about the cost of health care
The rising cost of health care continues to be a significant barrier for many in New Hampshire, with ACA Marketplace insurers proposing a...
Dec 31, 20241 min read


Travel Trends for 2025: What to Expect
As we approach 2025, travelers have a lot to look forward to. The global travel landscape is shifting, with a growing focus on more...
Dec 17, 20243 min read


The Road Ahead for SEO: How AI and Content Strategy Are Shaping the Future
Tips for Leveraging AI, Content, and Email Marketing Together
Focus on Intent-Based Content: Produce content that answers specific user que
Dec 3, 20243 min read


Now what? Subscribe to a newspaper!
Read a newspaper as a symbol of rebellion. Show your support for the media by trusting and investing in them.
Nov 22, 20242 min read


The Parable of Job: Embracing Unanswered Questions in Hard times
In times of deep struggle or loss, many of us find ourselves asking, “Why did this happen?” And sometimes, no one can offer an answer...
Nov 12, 20242 min read
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